Refund Policy

Thank you for choosing EnergyOnlinePayment.com for your energy and gas billing services. We aim to provide you with high-quality services and transparency in our refund process. Please review the following Refund Policy carefully to understand how refunds are handled.

We offer refunds under the following circumstances:

1.1. Overpayments

If you make a payment that exceeds your current balance, we will refund the excess amount to you upon request. You may also choose to apply the overpayment to future bills.

1.2. Billing Errors

In the event of a billing error on our part, we will promptly investigate the issue and, if necessary, issue a refund for any overcharged or incorrect amounts.

1.3. Service Disruptions

If our services are disrupted due to technical issues or other reasons, and you are unable to access or utilize our services during the outage, you may be eligible for a prorated refund for the affected period.

To request a refund, please contact our customer support team by emailing us at support@energyonlinepayment.com or calling us at +1 (888) 258-9285. Please provide the following information when requesting a refund:

Once we receive your refund request, we will review it and process the refund as quickly as possible. The time it takes to process a refund may vary depending on the payment method used, but we strive to complete the process promptly.

3.1. Credit Card Refunds

If you made a payment using a credit card, the refund will be issued back to the same credit card used for the original transaction. Please allow a reasonable processing time for the credit to appear on your statement, depending on your card issuer's policies.

3.2. Check Refunds

If you made a payment by check, we will issue a refund check to the billing address associated with your account. Please allow sufficient time for mail delivery.

Please note that we do not offer refunds for non-payment of your energy and gas bills. It is your responsibility to ensure timely payments to avoid service interruptions.

We may update this Refund Policy to reflect changes in our refund practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised Refund Policy on our website with an updated effective date.

Please review this Refund Policy periodically to stay informed about our refund processes.

If you have any questions or need assistance with our refund policy, please don't hesitate to contact us:

EnergyOnlinePayment.com Email: support@energyonlinepayment.com Phone: +1 (888) 258-9285